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Set up the Facebook integration for your agent


 

Prerequisite

  1. a Facebook account
  2. a Facebook page to add your agent to

Go to https://www.facebook.com/pages/create/ and Create new FB Page

Building ChatBot using SAP Cloud Platform – Part 3

Generate Chat user for this page

Building ChatBot using SAP Cloud Platform – Part 3

Building ChatBot using SAP Cloud Platform – Part 3

Go to https://developers.facebook.com/ and click START button

You will be asked for verification step

Building ChatBot using SAP Cloud Platform – Part 3

Create Application

Building ChatBot using SAP Cloud Platform – Part 3

Building ChatBot using SAP Cloud Platform – Part 3

Choose Messenger

Building ChatBot using SAP Cloud Platform – Part 3

Select your FaceBook Page to generate a Token

Building ChatBot using SAP Cloud Platform – Part 3

Copy this Token to the clipboard and open the Dialogflow Cockpit and click Integration link from the menu

Building ChatBot using SAP Cloud Platform – Part 3

Choose facebook Messenger and access to setting page.

Building ChatBot using SAP Cloud Platform – Part 3

Enter your own Verify Token string and paste the Messenger Token copied from FaceBook previously in Page Access Token field and click START button

Building ChatBot using SAP Cloud Platform – Part 3

Then copy your CallBack URL to the clipboard and Back to your FaceBook Messenger Platform.

Click the set up Webhooks button

Building ChatBot using SAP Cloud Platform – Part 3

Past your Call Back url and enter your verify Token and check messages and messaging_postbacks.

Building ChatBot using SAP Cloud Platform – Part 3

Subscribe to your FaceBook Page

Building ChatBot using SAP Cloud Platform – Part 3

Back to your FB Page and click Add button

Building ChatBot using SAP Cloud Platform – Part 3

Building ChatBot using SAP Cloud Platform – Part 3

Building ChatBot using SAP Cloud Platform – Part 3

Click Send Massage button and select test button

Building ChatBot using SAP Cloud Platform – Part 3

Click Start and enter an intent expression

Building ChatBot using SAP Cloud Platform – Part 3

Great!!! the bot is working like a boss.

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