In much of Southeast Asia, the way we interact with our cities and governments today looks much as it did decades ago. But this is changing. With the rise of urbanization, more cities are turning to technology and new administrative models like crowdsourcing to help solve big problems. From transportation to healthcare, innovation in technology and citizen engagement will transform our cities and improve lives. While technology is an important part of the approach, it is also important to share successful experiences in civic administration and citizen engagement from SAP municipal customers worldwide.

Competition creates race to be best-run cities

Today’s latest technologies arrive as cities are competing vigorously for investment, talent and employment, and racing to establish themselves as independent brands. This competition has increased the focus on building complementary administrative and technology layers to support cities’ race to become best-run. The core aspects of a best-run city are its ability to monitor and measure what it manages, and to bring about efficiencies in its processes to improve productivity.

Alleviating gridlock

Traffic is a top urban headache, and it’s also an area where SAP is making substantial progress. Last Wednesday in Beijing, SAP and China’s Research Institute of Highway Ministry of Transport (RIHMT) announced a new pilot project for a traffic analysis and decision-making support platform powered by SAP HANA®. As part of the pilot, the new solution will be deployed in Beijing, Kunming, Chongqing and Tianjin and will provide urban transportation managers with real-time insights, so that they can quickly understand traffic situations, passenger flow and taxi operations, and make fact-based decisions.

Mobilizing doctors

As populations increase and consume more healthcare services, a country’s existing healthcare facilities, systems and experts face tremendous strain. Here, SAP helps healthcare systems run better and improve their patient outcomes. Mobile technology plays a key role, whether it is empowering patients to access their medical records, enabling doctors to easily view a patient’s records and test results from anywhere, or enabling mobile nurses to service patients at home instead of more expensive hospitals.

SAP Electronic Medical Record provides healthcare professionals access to the electronic medical record of their patients from iPads and tablets. With this information available on mobile devices, healthcare professionals can get real-time access to patient history, track information at the point of care, and collaborate better with other healthcare professionals and patients. The application integrates with both SAP and non-SAP information systems and is available today on iOS and Android devices.

Empowering citizens

Many governments are facing a rising demand for services, smaller budgets and calls for accountability. At the same time, the proliferation of connected mobile devices has revolutionized the way people engage with the world around them across many facets of life. Yet much government engagement still takes place through increasingly outmoded models.

Enter SAP’s CityApp concept, currently under development. The company aspires to provide a single and easy access point for an entire city’s services. CityApp will then help people navigate through the city, stay informed, engage with their city and neighborhood, see open data for their city, and consume services.

SAP continues to improve the CityApp concept with new ideas emerging in real-time. As more devices enter the cloud, the Internet of things is taking shape and unlocking new possibilities. Sensor-based information systems make it possible for cities to engage with their citizens, businesses and communities in real time. SAP solutions such as the CityApp represent the next generation of citizen engagement.

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