Repair Process in SAP CS (Customer Service) – Part II

Taking forward from Part I of this Repair Process, we would see in the Part II following 3 areas of repair process-

• Settlement Process (to Cost Centre)
• Delivery if the Repaired Component back to Customer &
• Billing to customer if the component is not in warranty

3.8 Settlement Process to Cost Centre

Now, we settlement of the service order is done in transaction KO88 as below-

Click on below-

Check the settlement accounting document-

We see the controlling document as below which indicates costs are settled to cost centre-

3.9 Delivery of Repaired Product to Customer

Before,  we deliver the repaired product to customer, we need to mark the service order for completion as indicated-

You get an option to mark the notification as complete.

We check the status in the sales order for delivery creation-

Prices for repair services are needed to be put in the pricing condition tab-

We create the delivery / Transfer Order as below using transaction code VL02n-

Delivery is created as below-

Outbound Delivery – 8112000169

Transfer Orders are created as below-

We select the processing mode as below-

We put the returns delivery number for the bin selection & storage type as 904-

We save the transfer order-

This can be validated in the document flow as below-

We issue the goods from the delivery (Return material is repaired & delivered back to customer)-

This can be validated in the document flow-

We check the movement type and note that this is non-valuated –

3.10 Billing (if out of Warranty)

We create the billing document with reference to repair sales order-

Pricing gets pulled in from the sales order-

We save the billing document and note the billing number-

This is how we complete the repair process.

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