SAP Business One version for SAP HANA scenario based data collection
:
This blog discusses about data needs to be sent to SAP Business One support while creating incidents for different SAP Business One version for SAP HANA scenarios :
Scenario | Data needed | Location |
SAP HANA installation
|
SAP HANA installation logs | /var/tmp/hdb_ |
SAP Business one installation | SAP Business One installation logs | /Path to installation directory/SAPBusinessOne/logs |
SAP Business One client installation
|
SAP Business One install logs | |
Analytics | Tomcat logs (Catalina.out) , AnalyticsService.log |
Tomcat logs : /Path to Installation directory /Common/tomcat/logs Analytics service logs :/var/log/SAPBusinessOne/ AnalyticsPlatform |
Fiori cockpit | SAP Business One client logs , Troubleshooting steps as per SAP Note | C:ProgramDataSAPSAP Business OneLogSAP Business OneI305125BusinessOne |
SAP HANA schema import/export
|
Debug level trace for index server | SAP HANA Index server trace as per SAP note 2134959 |
SAP HANA memory | Fullsysteminfodump | As per SAP note 1732157 |
SAP HANA service crash /service is not starting
|
Fullsysteminfodump | As per SAP note 1732157 |
Database upgrade | Upgrade logs , Version information, |
Mandatory Information required for SAP Business One Upgrade Incident As per SAP note 2380811
|
Backup service | Tomcat logs (Catalina.out), Backup service logs |
Tomcat logs : /Path to Installation directory /Common/tomcat/logs, Backup service logs /var/log/SAPBusinessOne/BackupService/logs/ |
Job service | Tomcat logs (Catalina.out), mailer.log |
Tomcat logs : /Path to Installation directory /Common/tomcat/logs, Mailer logs :/var/log/SAPBusinessOne/ /ServerTools/Mailer |
SQL Query | Fullsysteminfodump with SQL trace enabled | As per SAP note 2031647 |
RSP | RSP agent service logs | %ProgramData%SAPSAP Business OneLogRemote Support PlatformService SAP note 2414424 |
New NetWeaver Information at SAP.com
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