SAP Work Manager 6.2

Mobile Work Order Management for SAP Systems

Key Features of SAP Work Manager 6.2

Current release of SAP Work Manager offers a great range of functionality:

• Access to asset location, repair history, work order details and materials needed in real time
• View and Create Work Orders, Operations, Measurement Documents , Material Confirmations and Set Order Status
• Create Notifications, Tasks, Items and Activities
• View and Execute Inspection rounds with PRT, Wizard driven Measurement Points reading
• View Linear Asset Data for Orders, Operations, Notifications, Functional Locations, Equipment’s, Characteristics and Measurement Readings
• Create and Assign Linear Assets to Orders, Operations, Notifications and Items.
• Upload and Download Attachments to Work Orders, Notifications, Equipment’s and Functional Locations
• View equipment, functional locations, characteristics, measuring points, measurement readings.
• View equipment and functional location unrelated to orders and notifications
• Create/update equipment and functional location master data
• Install/dismantle equipment
• Enhancements to Meter Management component (periodic meter readings and disconnections/reconnections)
• Enhancements to geographical information system features (offline map support, feature layers, and additional geometrics like poly-lines and polygons )
• Report Time & Attendance (CATS)
• Integration with ESRI GIS
• Integration with SAP 3D Visual Enterprise
• Support on SMP 3.0 Platform

Work Manager 6.2 components

Please note that all of listed components below are optional.

1)  Meter Management Component

When Meter Management Component add-on component is implemented

It adds the following functionality to the core Work Manager application:-

• Install meters (technical and full installations)
• Remove Meters (technical and full removal)
• Replace meters (full replacement)
• Meter repair
• Non-periodic meter readings
• Disconnection / Reconnection orders
• Periodic meter readings (MRU)

2)  Customer Service Component

When Customer Service Component add-on component is implemented

it adds the following functionality to the core Work Manager application:-

Basic customer information, including contact and address information

• Details of technicians’ service engagements with the customer
• Details of business partners for the customer
• Provides technicians access to contract and warranty information for the customer
• Related work order information
• Install base information on core components consisting of infrastructure information relevant to the work order
• Mapping functionality for both customer address and partner address

3) Crew Management Component

When Crew Management Component  add-on component is implemented

it adds the following functionality to the core Work Manager application:-

It allows supervisors and team leaders to manage their crew

• Add, remove, and select crew technicians
• Add, remove, and select vehicles
• Track vehicle usage through vehicle odometer readings
• Report, review, and approve time for crew

SAP Work Manager 6.2 release notes

2093621 – Software Release Note – SAP Work Manager 6.2

2084941 –  Release Restrictions Note – SAP Work Manager 6.2 

1936034 – SAP Work Manager ABAP AddOn Installation Master Note

Deployment options:-

• Work Manager base without LAM
• Work Manager base with LAM
• Work Manager base with Crew Management
• Work Manager with Meter Management
• Work Manager with Customer Service

SAP Work Manager Software Pre Requisites

1) Work Manager 6.2 Base Version (Without LAM)

Install the following ABAP Add-ons in ERP System:

• SMFND 610_700 with Support Package 04
• SMERP 610_700 with Support Package 04

BC set to activate:

/SMERP/SAP_WORK_MANAGER_62_REF: SAP Work Manager 6.2.0 BC Set – Reference

2) Work Manager 6.2 with LAM & Inspection Rounds (SAP ERP 6.0 System with EHP5 or above)

Install the following ABAP Add-ons in ERP System:

• SMFND 610_700 with Support Package 04
• SMERP 610_700 with Support Package 04

BC set to activate:

       /SMERP/SAP_WORKMGR_62_EHP5_REF : SAP Work Manager 6.2.0 for EHP5 with LAM BC Set – Reference

3) Base SAP Work Manager 6.2 with Meter Management Component 1.5  ( SAP ERP 6.0 Component IS-UT 600 Support Package 15 (or higher) with Enhancement Package 0 (or higher) )

Install the following ABAP Add-ons in ERP System:

• SMFND 610_700 with Support Package 04
• SMERP 610_700 with Support Package 04
• SMISU 610_700 with Support Package 04

BC set to activate:

     /SMISU/SAP_METER_MGMNT_20_REF : SAP Meter Management 2.0 BC Set – Reference

4) Base SAP Work Manager 6.2 with ERP Customer Service Component 2.1 (Customer Service Component 2.1)

SMFND 610_700 with Support Package 04

SMERP 610_700 with Support Package 04

BC set to activate:

       /SMERP/SAP_CUST_SERVICE_21_REF : SAP Customer Service 2.1 BC Set – Reference

NOTE: Linear Asset Management (LAM) is not supported by SAP Customer Service 2.0 application.

5) Base SAP Work Manager 6.2 with Crew Management

Install the base SAP Work Manager 6.2 Add-On as mentioned above and there is no special BC Set required for Crew Management component. Please go through the documentation “SAP Work Manager Add-on component installation version 6.2” for additional details and configuration panel changes required for Crew Management Component.

SAP ABAP Add-On download link

service.sap.com/SWDC

Installation and Upgrades – > Browse our Download catalog -> SAP Mobile Solutions
-> Mobile Add-On for SAP -> MOBILE ADD-ON FOR ERP -> MOBILE ADD-ON FOR ERP 6.1

POST Installation switch activation

Activate switch /SMERP/EPH5_EAM_BUS_FUNC if you’re using LAM –  (SFW5)

Work Manager 6.2 Documentation

For the latest version of the installation guide and documentation, see the SAP Service Marketplace at https://service.sap.com/instguides -> SAP Mobile -> SAP Work Manager-> SAP Work Manager 6.2.

Additional SAP notes for Work Manager 6.2:-

1962948 –   Release Information Note – Mobile Add-On for ERP 6.10 Support Packages
1828657 –   To get more information about planning the installation and upgrades of the ABAP add-ons SMFND, SMERP, SMISU, and SMCRM.

2085946 –   Additional Mobile configuration panel changes for SAP Work Manager 6.2 application

1982598 –   GIS Integration Support for Mobile Add-On 6.10 for further integration details

Quick Start Guide: SAP Work Manager 6.X with SMP (Agentry)